Where can I send a test mailing?
You can send a test mailing at two points while creating a dispatch job. In step 1, Format and content, select Test mailing above the subject line.
You can send another test mailing in step 3, Sender and options. Enter one or more addresses under Test e-mail addresses and select the button for the required language, for example Test email English. If Client Management is enabled, you must also select the appropriate client in the preceding Recipients step. The Client field is not displayed when Client Management is disabled.
Why is the old URL still used after I edit and save a link or send a test mailing?
The source code of the affected content element may still contain an older link reference that takes precedence over the URL you entered. Open the Source code, remove the old URL completely, then insert the new link again and save your changes. The new URL should then be used in the preview and test mailing.
Neither I nor our press inbox receive the test mailing.
First check whether the sending account has been authorised for your domain using SPF or DKIM and whether the receiving mail server accepts messages from the dispatch system. Your IT department may need to add the current sending IP addresses to its allowlist. Contact Support for the current technical details.
Why has the test email not arrived?
First check the spam folder and make sure that you selected the correct sending account for the test mailing. Internal security settings maintained by your IT department may also prevent delivery.
Contact your IT department first. If the problem persists, contact our Support team.
Why does a personalised test mailing address a different person?
For personalisation, myconvento uses the first record in the selected recipient list as sample data. The test mailing can therefore contain the name or salutation of another person. During the actual dispatch, myconvento inserts the data belonging to each individual recipient.
I sent a test email to myself, but it addresses me as Mr Mustermann. Is this only an example?
Yes. A test mailing uses a contact record as sample data for the personalisation. The actual dispatch uses the details of each recipient.
Why is the line spacing in the test email smaller than in the Drag & Drop Builder?
This is usually caused by the way the receiving email client renders the message. Send the test mailing to a private address or open it in another email client to compare the results.
Why can I not send a particular language version as a test mailing?
myconvento uses contacts from the selected recipient list as reference data, for example for the salutation. The list must therefore contain at least one contact with the required language. Only then can myconvento create a test mailing for that language.
Can I send test mailings for several language versions of one dispatch job?
Yes. After selecting a template, the email editor provides Test mailing above the subject line. Select the language version you want to test and send a separate test mailing for each language.
Can I send a saved press release as a test mailing again?
Yes. Open the pending dispatch job and select Edit. You can then send a test mailing in step 1, Format and content, or in step 3, Sender and options, for example after changing the sending account.
Why has my English test mailing not arrived?
Check the recipient list. It must contain at least one contact whose language is English. Otherwise myconvento cannot create an English test mailing using the required reference data.
How can I check whether my test emails were sent or rejected?
Open Dispatch and the list of dispatch jobs, then switch to Test emails. Open the relevant test email and check Recipients to see whether the receiving mail server accepted or rejected the message. If delivery was successful, check the spam folder. If an error is shown, verify the domain authorisation and ask your IT department whether allowlisting is required.
Why is a left-aligned logo displayed on the right in the test mailing?
The surrounding layout may not provide a table structure that fixes the position of the image. Add a new row with a two-column layout and place the image in the left column. This keeps the logo in the intended position when the message is sent.
