I would like to create a list of unopened/unopened emails after sending.
If you have booked premium dispatch, then it is possible to use the " individual evaluation" option in step 3 of dispatch creation. to activate. This will then z. B. the last 10 openings are displayed. However, since such analyzes are relevant to the GDPR, you should seek legal advice beforehand.
Can I make the undeliverable addresses directly visible when subsequently evaluating a press release?
When a dispatch has been completed, you can see the "Recipient" tab in the "Recipient" tab. after " unsuccessful" be filtered. Under " Error" It is then also possible to see why the email could not be delivered.
Can I see exactly which recipients (by name) opened my press release or the attachments?
If you have booked premium dispatch, then the " Individual evaluation" be activated. After sending, you can use the email address to see who opened the email.
Why is the bounce rate when sending a message high and how can it be reduced?
First check the reasons for the error in the recipient list of the message. E-mail addresses or domains are often no longer up to date, the domain authentication is missing or the receiving mail server limits larger sending quantities. Clean up invalid addresses and, if there are recurring problems, clarify with the receiving organization whether a different contact or collective address should be used.
How can I filter out the unsuccessful recipients of a dispatch?
You can view a completed dispatch job in the “Send” area. under the item “Dispatch jobs” - " Completed" by clicking on it and in the “Recipient” tab. by clicking on the " button Search" search for the unsuccessful recipients.
How can I resend a dispatch to unsuccessful recipients?
To do this, select in the “Send” area. → " Dispatch jobs" → “Completed” select the desired dispatch job and then click on the “Recipient” tab. top right under " Search" to "Unsuccessful".
You can then download this list under "Options" as an "Excel download". Next, upload this contact list as a "smart list" in the "My data" area under the "Smart list" item and select it for a new sending. However, it makes sense to research the undeliverable email addresses beforehand so that the new one can be sent again Sending will not be "unsuccessful" again.
You can easily see the contents of the old mailing under "Send" in the first step "Contents". of a new dispatch job via the “Options” item. and " Paste content from" → " Dispatch job" insert
How can I track clicks on links and how can I see who has opened them? Is this data protection compliant?
For links in dispatch, you can use the “track clicks” option. activate. For personal evaluations, you set “Senders and Options” in step 3. the option " Individual evaluations" to " Yes". The display depends on the amount of dispatch booked and your user rights.
Tracking may be relevant under data protection law. Whether and under what conditions you are allowed to use it depends on your specific application, the legal basis and your information obligations. Therefore, have the configuration and information in your data protection declaration checked by your data protection or legal advisor.
How is the open rate determined in the sending report and what does it mean?
The open rate indicates how many of the contacts you sent opened the email separately. In Outlook, for example, this means that the email has to be opened with a double click.
The opening rate is determined with an image pixel, which only takes into account whether the email was opened, not how often.
We have booked premium dispatch, but the point "Individual evaluation" is. unavailable. How can I activate this?
The user right “Dispatch evaluations” must be activated for your user. An administrator can check this in rights management. In addition, the booked dispatch scope must include the individual evaluation. Please note that personal evaluations may be relevant to data protection law and, if necessary, have their use checked by your data protection or legal advisor.
Where can I see how often my press release has been opened by the recipients?
Open “Send”; → " Dispatch jobs" and search for completed dispatchs. Select your dispatch job and click on the “Overview” tab. In the standard delivery you can see the percentage and absolute delivery rate and opening rate of your mailing.
If you have sent a pull attachment as a link, you will also see what percentage clicked on your link. With premium dispatch, you can even query here (if you have set this up beforehand and obtained the necessary consent) which recipients have opened your email.
