Why does the error message "No account could be found that matches the information entered" appear when logging in?
This error message is usually occurs when one of the following happens:
- The password and/or email address was entered incorrectly. Check both your password and email address for typos and make sure they are complete. Also, check whether Caps Lock is on or off.
- Your browser cache and stored cookies may be interfering with the login process. Please clear your cache and delete your browser cookies using the following key combination: Ctrl + Shift + Del.
Where can I log out?
The logout button is in the menu at the top right, after you click on your profile picture.
Why is my new password not being accepted?
When setting a new password, make sure it meets the minimum length requirement and includes at least one of the listed special characters. Common special characters include: !, ?, $. Please bear in mind the essential criteria for creating a password.
