Support

Support Chat You can request assistance directly from within myconvento using the support chat. Message to Support The "Message to Support" feature allows you to send a written inquiry to customer support directly from within myconvento. Callback Request You can request a callback from the support team directly within myconvento using the "Request a callback" feature. You will find this function in the top-right "Service and Support" menu. What happens if the system does go down? What downtime has occurred in the past? Even with a highly stable platform, the possibility of a technical issue can never be entirely ruled out. While a complete system outage is highly unlikely, we have prepared clear procedures for such an eventuality.