I only have limited access to the functions. For example, I can't click on " Send" click. The administrator has actually made all the settings.
Make sure that the required rights have been granted in the administration. Maybe user rights were specifically assigned, but the general module rights were forgotten.
Distribution lists are blocked for users, even though every user has full access to all clients.
This is because the client right to private data must also be granted here.
Why does the error message "No account could be found for the information entered" appear when logging in?
The following error messages usually occur Options:
1. The password and/or username was not entered correctly. Check both your password and your username for errors and completeness. Also check whether Caps Lock is active or not.
2. An illegal special character was used in the password, which was not " caught" by the system. could be. Please only use the special characters listed in brackets in the password guidelines.
Why can't I choose a specific username?
The usernames in the system are " global" clearly. This means that someone else (outside your company) is already using that username. As an alternative, wear e. g. For example, enter your email address.
What effect does deleting a user have?
Deleting a user can, for example, For example, it can no longer be traced what this user has done in the database. EVENTS are also linked to the ID of the user who created the respective event. If the user is deleted, assigned data such as distribution lists will no longer be shown in the registration form!
Instead, set users that are no longer required to "inactive".
How can the license manager be transferred to another user?
Call "Settings" - "Administration" in the menu bar on the left. and click the pencil icon next to the current license manager. Via " Transfer License Manager" another user can be appointed as license manager.
How can I assign user rights to users?
Under " Settings"-" Administration" you can do this under “Rights”. manage the user rights of your users.
How can I delete/make a user inactive?
In the " Administration" you can do this under “Users”. Edit, delete or make the existing users inactive (pencil symbol) so that the user can no longer log in.
How can I grant support access?
Click on the first aid kit at the top right, select " Allow support access" and confirm the approval.
How do you send new passwords to users?
You send a new password to a user by going to " Administration" the item " Send password" select, mark the user and " Send new password to selected users" click and confirm.
Alternatively, the user concerned can use the “forgot password” function on the login page.
Where can I change a user name?
In the “Administration” area you can do this under the “User” tab. Create new users or change the information about existing users using the pencil symbol.
Where can I create new users?
In the " Administration" the selection "User" to open the dialog for creating new users using the corresponding blue button.
Where can I log out?
You can find the logout button (arrow symbol) at the top right next to the emergency kit or next to the symbol for the client filters.
Where can users' rights be set?
Under the " Administration" you can do this under the “Rights” tab. the respective user has different rights in the categories " module rights, " user rights" and " pressbase rights" assign.
Why is it that my new password is not accepted?
When assigning a new password, you should ensure that the listed password guidelines are adhered to and that only the special characters listed in brackets are used.
Where do I set the usage rights for the users?
In the " Administration" you can do this under “Rights”. Determine with your users who should have access to which modules/areas or who can change, delete and assign.
